Shipping policy

Last updated: 15 August 2026

This Shipping Policy applies to every order placed on chattasitan.com. The store is operated by The Everest Pride LLC, trading as Chatta Sitan ("we", "us", "our"). Nothing in this policy takes away any statutory consumer rights you may have under the law that applies to you.

We Are Currently Taking Pre-Orders

The Chicken Sitan Kit is on pre-order. Please read this section before you buy.

• Your card is charged when you place the order, not when we ship.
• The first batch ships on or before 30 September 2026. This is the shipping date we commit to at the point of sale.
• If we cannot meet that date, we will email you before it passes with a revised date. You can accept the new date or cancel for a full refund. If you do not reply, we will treat that as a cancellation and refund you — you never have to chase us.
• You can cancel at any time before your order ships, for any reason, and receive a full refund of everything you paid, including shipping.
• You will receive an order confirmation email immediately, and a second email with tracking on the day your kits leave.

Processing Time After Launch

Once the first batch has shipped and we are holding stock, orders ship within 24 hours. Orders placed at weekends or on a public holiday go out on the next business day. We will update this page when that happens. All orders ship from within the United States.

Shipping Rates

United States

• Free shipping on orders over $35, which includes every 3-pack and 5-pack.
• Orders below that threshold, including a single pack, are charged a flat shipping rate. The exact amount is shown at checkout before you pay.
• We ship to all 50 US states, including Alaska and Hawaii.

Canada

• We ship to Canada at a flat rate, shown at checkout before you pay.
• You are responsible for any import duties, taxes, GST/HST or customs brokerage fees charged by Canadian authorities. These are not included in the price you pay us and we cannot predict or refund them. If a parcel is refused or abandoned at customs, we cannot refund the shipping cost.

Countries We Do Not Ship To Yet

We are not yet open in the United Kingdom, the European Union or Australia. We cannot accept orders to these destinations at this time. If you would like to be told when we open there, email us at the address below.

Delivery Estimates

Once dispatched, delivery times depend on the carrier and your location. Estimates are given at checkout and in your shipping confirmation email. They are estimates, not guarantees. Carrier delays, severe weather and customs inspections are outside our control.

Food Safety and Heat in Transit

The Chicken Sitan Kit is a shelf-stable, ready-to-eat pouch. It is designed to travel.

• Each pouch carries a 12-month ambient shelf life, printed on the pouch itself.
• No refrigeration is needed, before or after delivery, as long as the pouch is unopened and the seal is intact.
• Heat in transit is not a problem. A pouch that arrives warm from a delivery van or a hot mailbox is perfectly safe to eat. You do not need to discard it.
• Store unopened pouches in a cool, dry place out of direct sunlight. Once a pouch is opened, eat it promptly.
• Do not eat a pouch whose seal is broken, split or leaking. Contact us instead and we will replace or refund it under our Refund Policy.

Wrong or Incomplete Addresses

Please check your shipping address carefully at checkout. We ship to the address you give us. If the address is wrong or incomplete and the parcel is lost or returned as undeliverable, we will help you trace it and offer a discounted replacement, but we cannot refund the original order. If you spot a mistake, contact us immediately and we will correct it if the order has not yet left.

Lost, Delayed or Damaged Parcels

• If tracking has not moved for 7 business days, contact us and we will open an investigation with the carrier.
• If your order arrives damaged, send us a photo of the item and the outer packaging. We will replace or refund it with no return required.
• Risk of loss and title pass to you when the carrier delivers the parcel to the address you provided.

Returns and Refunds

For our 30-day taste-it-or-refund guarantee, damaged or wrong items and refund timing, please see our Refund Policy.

Changes to This Policy

We may update this policy. The version published on chattasitan.com at the time you place your order is the one that applies to that order.

Contact

Questions about shipping? Contact us:

• The Everest Pride LLC, trading as Chatta Sitan
• 700 E Ash Ln, Euless, TX 76039, United States
• Email: support@chattasitan.com
• Phone: 252-486-1382