Refund policy

Last Updated: August 15, 2026

This Refund Policy applies to all orders placed through chattasitan.com, including one-time purchases, pre-orders, and subscription orders. The website and store are operated by The Everest Pride LLC, trading as Chatta Sitan (“we,” “us,” or “our”).

This policy explains when you may receive a refund, how to request one, and when you can expect your refund to be processed.

Nothing in this policy limits or removes any statutory consumer rights you may have under applicable law.

1. Our 30-Day Taste-It-or-Refund Guarantee

We want you to feel confident ordering from Chatta Sitan. If you change your mind, you may request a return within 30 days of the date your order is delivered.

Our return policy provides:

• You have 30 days from the delivery date to request a return.

• Products must be unopened, unused, and in their original sealed packaging to qualify for a return.

• Opened or partially consumed food products cannot be returned or refunded for change-of-mind requests.

• Approved returns must be sent back to us before a refund is issued.

• Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

• Once the returned product is received and inspected, the approved refund will be issued to the original payment method.

• Original shipping charges are generally non-refundable unless the return is due to an error on our part, a damaged item, or a defective product.

• This policy applies to both one-time purchases and subscription orders.

If your order arrives damaged, defective, incorrect, or compromised, contact us promptly with your order number and photos of the issue so we can review the situation and provide an appropriate resolution.

For food safety reasons, we cannot accept returns of products that have been opened, consumed, or had their original seal broken unless there is a verified product-quality issue.

Your applicable statutory consumer rights remain unaffected.

2. Canceling a Subscription

Our weekly subscription automatically renews and delivers weekly until you cancel.

There is:

• No minimum number of deliveries
• No minimum commitment period
• No cancellation fee

You may cancel your subscription at any time.

You can manage your subscription using the subscription management link provided in your subscription emails or through your account on chattasitan.com, where available.

Depending on the options available, you may also be able to:

• Skip a delivery
• Pause your subscription
• Change the number of packs
• Change the delivery frequency
• Change the delivery date
• Update your payment or shipping information

You may also request cancellation by contacting us at support@chattasitan.com.

Please cancel before your next scheduled billing date to avoid the next recurring charge.

Canceling a subscription stops future charges. It does not automatically refund an order that has already been charged or shipped. However, shipped subscription orders remain eligible for our 30-Day Taste-It-or-Refund Guarantee, subject to its terms.

Incorrect Subscription Charges

If you were charged after successfully canceling your subscription, or if you were charged for a delivery that you had successfully skipped, please contact us.

If the charge was made due to an error on our part, we will review the transaction and, where appropriate, issue a full refund.

3. Canceling a Pre-Order

One-time orders may currently be offered as pre-orders, with expected shipping on or before September 30, 2026.

Your payment method is charged when you place the pre-order unless otherwise stated at checkout.

You may cancel your pre-order at any time before it is shipped and receive a full refund of amounts paid, including any shipping charges paid for the order.

To cancel, simply contact us at support@chattasitan.com and provide your order number.

If We Cannot Meet the Expected Shipping Date

If we are unable to ship your pre-order by September 30, 2026, we will notify you by email and provide an updated estimated shipping date.

You may:

• Accept the revised shipping date; or
• Cancel your order and receive a full refund.

If we are unable to fulfill the order and do not receive a response where one is required, we may cancel the order and issue a full refund.

4. How to Request a Refund

To request a refund, contact us at:

Email: support@chattasitan.com

Please include:

• Your order number
• The name used when placing the order
• The email address associated with the order
• A brief description of your request

For a taste-related refund, you do not need to provide a detailed explanation. “Not for me” is enough.

For damaged, defective, or incorrect products, please see Section 6 below.

We aim to respond to refund requests within 1 business day.

5. When You Will Receive Your Refund

Approved refunds will be issued to the original payment method used for the purchase.

We cannot normally issue a refund to a different card, payment account, or person.

Once your refund is approved, we will generally initiate the refund within 3 business days.

After the refund has been issued, your bank or payment provider may require an additional 5–10 business days to post the funds to your account. Processing times vary by financial institution and are outside our control.

If more than 10 business days have passed since we confirmed that your refund was issued and you have not received it, please first contact your bank or payment provider. If the refund still cannot be located, contact us and we can provide the applicable refund reference information.

6. Damaged, Defective, or Incorrect Items

If your Chicken Sitan Kit arrives:

• Crushed or severely damaged
• Split or leaking
• With a damaged or broken seal
• Past its printed date
• Different from the product you ordered
• Otherwise defective

please contact us.

Depending on the circumstances, we will provide a replacement or full refund, at our discretion and subject to applicable law.

No Return Required

For food safety reasons, you generally do not need to return a damaged or defective food product.

Do not consume a pouch if the seal is broken, the pouch is leaking, or you believe the product may be unsafe.

Please send us:

• A clear photo of the affected product
• A photo of the outer packaging, if available
• Your order number

A normal phone photograph is sufficient.

Please notify us within 30 days of delivery when possible so we can investigate the issue and, where appropriate, work with the shipping carrier.

Approved replacement products will be shipped at our cost.

7. Shipping Temperature

The Chicken Sitan Kit is designed to be shelf stable and does not require refrigeration under normal storage conditions specified on the product packaging.

Exposure to normal temperatures during shipping does not, by itself, constitute a defect.

Please refer to our Shipping Policy and the product packaging for applicable storage and handling instructions.

If you believe your product has been compromised or is unsafe, do not consume it. Contact us at support@chattasitan.com.

8. Situations That May Not Qualify for a Refund

The following situations may not qualify for a refund under this policy:

• Requests made more than 30 days after delivery, unless otherwise required by applicable law.
• Orders where an incorrect or incomplete shipping address was provided by the customer and the package was lost or returned as a result.
• Products damaged after delivery due to improper handling, storage, or use by the customer.

If your order is affected by an incorrect address, please contact us. We will make reasonable efforts to help locate the shipment and may offer a replacement at a discounted price where appropriate.

Nothing in this section limits any rights or remedies available to you under applicable law.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our business, products, procedures, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page and publish the revised policy on chattasitan.com.

Unless otherwise required by law, the version of this policy in effect when you place your order will apply to that order.

10. Contact Us

If you have questions about a refund, damaged product, pre-order cancellation, or subscription cancellation, please contact us:

The Everest Pride LLC
Trading as: Chatta Sitan
11034 Shady Trail
Dallas, TX 75229
United States

Email: support@chattasitan.com